Don't take our word for it – read on to see what our residents and their families have said about Evergreen Place.

“As I drove by, I always thought Evergreen Place looked so well cared for. When I stopped to find out about moving a friend in, it was ‘happiness at first visit.' Everyone was so helpful.”

“It has been more than I hoped for. The setting is so family-like. The staff is fantastic. They are all top notch. It seems like they become a part of your family.”

“…I have been thinking over the events of these past seven months that my mother has been a resident at Evergreen Place . With her declining health, I have come to realize how very important and precious your staff has become to me…You all do more than a job! You embrace your residents and their families with tremendous empathy and compassion…Thank you seems inadequate, but I sincerely mean it from the depths of my heart.”

“I just moved my Godmother from Florida to Evergreen Place …Less than a week at Evergreen, and she cannot say enough good things about how everyone treats her. Her quote, ‘You know, they must only hire really nice people here.'…I cannot say enough good things about the experience. Evergreen Place staff makes everyone feel like one big family.”

 

2007 Customer Service results: 100% of those responding to the annual customer service survey indicate Evergreen Place met the goal of the H2O program.

For the 3rd year in a row "Would you recommend?"achieved a 100% - YES!

In a 2007 Customer Service Survey, the following responses were given when asked, “What impressed you most about Evergreen Place?”

"Professionalism and attentiveness of staff"

"Kindness and Cleanliness. Homey Atmosphere"

"Attitude of all personnel. Excellent-very Helpful. Treat residents
with respect"

"Cost, accessibility of staff"

"I am very satisfied with living in Evergreen!"

"The decor and spaciousness. Very inviting"

"Cleanliness-Sun Porch! Evergreen Place was encouraged by our family
doctor"

In 2006, 100% of those responding felt Evergreen Place met the goals of the H2O program, an increase from 95% last year.

For the second consecutive year, “Overall Rating” and “Would You Recommend?” achieved 100% satisfaction. 

In a 2006 Customer Service Survey, the following responses were given when asked, “What impressed you most about Evergreen Place?”

“Positive and knowledgeable and helpful attitude of employees.” 

“Friendliness and the desire of the staff to really help us.” 

“Excellent staff and beautiful rooms, building.” 

“Clean, nice atmosphere.  Staff are always pleasant and helpful.” 

“Friendly, helpful staff; attractive surroundings.” 

“Very clean.  They care about us.  Friendly.” 

“Beauty; available staff; cleanliness; friendliness.” 

“Staff; appearance of facility; cleanliness; professionalism.” 

“Bright and inviting; genuine concern exhibited by all.” 

“You facility has been a life, family, marriage, and job saver.  What I mean is this, my personal life, my family time, and my marriage have all benefited from my mom’s residing at Evergreen.  I can’t imagine what or how I would be surviving without the peace of mind knowing mom is well cared for.  Oh, I forgot, my job has benefited also.  I love teaching and if mom wasn’t living at Evergreen, I don’t know how I could teach and care for her too.  Thanks.” 

 

 

 

 

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